What Do We Do

We are providers of exemplary primary care services that meets our patient’s needs.

We work together as a team of practices supporting each other, and serving our patients.

Our Healthcare Team

HNPCN team includes GPs, Nurses, Admin, Practice Manager(s), Clinical Pharmacist(s), Social Prescriber(s) and in the future we will have First Contact Physiotherapists, Physician Assistants, Paramedics.


clinical pharmacist

Clinical Pharmacists

The clinical pharmacist is an expert in terms of medications, and works with the GP, Nurse or on their own seeing and delivering patient care. The Clinical Pharmacist will help you with taking your medication properly, can advise you on any side effects of the drugs that you are taking will undertake your medication review - MUR can administer Travel Vaccinations can administer Flu immunisation can provide advice about minor ailments


Our PCN CP will (this list is not exhaustive)

  • Develop clinical pharmacy programs according to policies and regulations.
  • Review your medication(s) to determine the appropriateness of medication therapy prescribed to you.
  • Evaluate your medical condition to ensure all issues are being treated.
  • Identify untreated health problems and will refer will you to appropriate clinical person.

Below is a link to NHS England information about CP

What is a clinical pharmacist

Social Prescribers

What is Social Prescribing?

Social prescribing can involve a variety of activities which are typically provided by voluntary and community sector organisations. Examples include volunteering, arts activities, group learning, gardening, befriending, cookery, healthy eating advice and a range of sports.

There are many different models for social prescribing, but most involve a link worker or Social prescriber who works with people to access local sources of support.

The Bromley by Bow Centre in London is one of the oldest and best-known social prescribing projects, staff at the Centre work with patients, often over several sessions, to help them get involved in more than 30 local services ranging from swimming lessons to legal advice.

Social prescribing also aims to provide GPs with somewhere to refer these patients on to, helping the patient and freeing up GP time.

Social prescribing allows GPs to refer patients to non-clinical services, which are often run by charities, with the aim of helping then to take greater control of their own health.

social prescribers


What is a Social (link worker) Prescriber    

Social Prescribing’ is a system where healthcare professionals are able to refer patients to local, non-clinical services to meet their wellbeing needs. What you can take part in will depend on what’s available locally, and how local services work together.

In some areas, a GP or nurse might refer you to a ‘Social Prescriber (link worker’) – someone who meets with you to find out what you need, what you’d like to do, and then puts you in touch with a local organisation or group that can provide it.

In other areas, the healthcare professional might put you directly in contact with a local group or organisation.

Social prescribing is a way for local agencies to refer people to a link worker. Link workers give people time, focusing on 'what matters to me' and taking a holistic approach to people's health and wellbeing.

They connect people to community groups and statutory services for practical and emotional support.


Social Prescribers provide support to patients dependent on their specific needs e.g.

  • One to one support
  • Undertake home visits to assess patient needs
  • Accompany patients to services/appointments/visits if deemed necessary
  • Signpost patients to other appropriate services identified after their assessment
  • Make referral(s) to other services



Does social prescribing work?

There is emerging evidence that social prescribing can lead to a range of positive health and well-being outcomes. Studies have pointed to improvements in areas such as quality of life and emotional wellbeing, mental and general wellbeing, and levels of depression and anxiety.



HNPCN Social prescriber

We recognise that Social prescribing, is sometimes referred to as community referral, and is a means of enabling GPs, nurses and other primary care professionals to refer our patients, service users to a range of local, non-clinical services.

We recognising that people’s health is determined primarily by a range of social, economic and environmental factors, therefore social prescribing seeks to address your needs in a holistic way. it also aims to support you to take greater control of your own health.

HNPCN social prescriber and Health coach will collectively support you to tap into services to meet your individual needs, but will also support you if you need to make lifestyle changes.



First Contact Physiotherapists


As our PCN develops we will be introducing other healthcare professionals, starting in 2020 when the team will include First Contact Physiotherapist – FCP.

First Contact Physiotherapists (FCPs) are advanced practitioners working within primary care with extensive expertise in the clinical assessment, diagnosis and management of musculoskeletal (MSK) conditions

By 2024, all adults in England will to be able to see a musculoskeletal first contact physiotherapist (FCP) at their local GP practice without being referred by a GP. The vast majority of musculoskeletal first contact practitioners are physiotherapists with enhanced skills.

  • assessing and diagnosing issues
  • giving expert advice on how best to manage their conditions
  • referring them onto specialist services if necessary.

Patients with back and joint pain, including conditions such as arthritis, will now be able to contact their local physiotherapist directly, rather than waiting to see a GP or being referred to hospital. Patients can also see a physiotherapist by speaking to the GP practice receptionist or by being referred by their GP.

By making it easier for patients to access physiotherapist, patients will have quicker access to diagnosis and treatment, helping them to manage their conditions more effectively and recover faster, so they can get back to normal life quickly.

Havering North PCN FCP service is expected to be available from 2020, therefore if required your GP practice will be able to make you an appointment to speak with and or see the HNPCN Physio, who will manage your care, and or make a referral for you to the local Hospital Physiotherapy services if appropriate.

Physician Associates

Physician Associate (formerly known as Physician Assistant) is a rapidly growing healthcare role in the UK, working alongside doctors in hospitals and in GP surgeries. Physician Associates support doctors in the diagnosis and management of patients

Physician associates are clinical graduates trained in the medical model. They must pass an intensive 2 year university course at diploma or masters level to learn clinical knowledge and skills after completing a 3 year biomedical or healthcare related degree.

What does physician associate mean?

A physician associate is a person academically and clinically prepared to practice medicine under the supervision of a licensed doctor of medicine or osteopathy. Within the physician/physician associate relationship, Physician Associates exercise autonomy in medical decisions and provide a wide range of diagnostic and therapeutic services.


physician associate

In a primary care setting, physician associates can provide nearly all of the clinical services a physician does, including:

  • Take medical histories
  • Perform physical exams
  • Order and interpret laboratory tests
  • Diagnose and treat illnesses
  • Counsel patients
  • Assist in surgery
  • Set fractures



Paramedics can examine, evaluate and treat patients with equipment and medications usually only found in the emergency department of a hospital. The term paramedic is used to signify personnel who function as extenders of physicians. ... A paramedic works as an extender of the physician.

A paramedic is typically one of the first healthcare professionals to arrive at the scene of an emergency.

Typical duties of the job include: ... assessing patients, providing emergency treatment and making diagnoses.

Monitoring and administering medication, pain relief and intravenous infusions.

Health Coach

What is a Health (and wellbeing) Coach?

A wellbeing coach is a trained professional who helps guide people through challenges in their lives that help improve their wellbeing


What is the role of a Health Coach?

A health coach assesses client lifestyles, addresses health concerns and then works with the clients to make behavioral, nutritional and other changes in order to promote better health and wellness.


Will I need a Health Coach?

Whether your goal is to lose weight, increase energy, or develop better nutrition, a health coach takes the time to listen to your concerns, helps you discover where and why you are struggling, and supports you as you navigate the world of contradictory nutritional advice to figure out exactly what works for YOUR body.

health coach


Our Health Coach will:

  • Assess your current health condition and will:
  • Develop health goals for you
  • Provide you with counselling (if necessary/required)
  • Document your progress
  • Conducting behavioural health screenings I.e. in relation to your needs e.g. if you are experiencing and long term condition (LTC) issues
  • All of the above will enable the Health Coach to co produce a treatment plan with you.

Care Coordinator

The PCN Patient Care Coordinator will support in the co-ordination of multiple services around our patient both administratively and with direct patient contact. 

The PCN Patient Care Coordinator will act as a link between the patient, the clinician and any outside or partner agency i.e. Secondary Care, Local Authority.

This is a liaison role between the clinician, PCN admin team, the coordinator will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them, their careers, ensuring that the patients changing needs are addressed.'